Spot Offer For Team Leader Operations - Mumbai
- Reliance Industries
- 1 - 5 years
- Mumbai
- 5 years ago
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Job Description
Job description
Role
Personality Traits:
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision Ability to build rapport with others and create a team environment Strong communication, motivational , time management skills , Ability to work flexible hours (all shifts)
Ability to audit calls and coach for performance Ability to analyse quality scores and operational matrices and create Plan of Action with measurable changes within timelines
Competencies :
Customer Service Orientation , Written / Oral Communication skills , Planning & Organizing , Problem Solving , Leadership skills & Team Work .
Key Responsibilities:
Responsible for smooth and efficient day-to-operations within their team . The objectives of this role is to drive qualitative performance effectiveness and superior customer experience of his Team. Responsible to coach assigned advisors on observed areas for improvement with respect to product, process, soft skills and communication
Metrics & Performance Management
Operational : Should achieve ASA, AHT, Schedule Adherence, Attendance & Login hour's target for the team
Quality : Ensure team achieves FCR, C-SAT & Quality monitoring targets
People : Responsible for employee morale, absenteeism & attrition
Operations
Required Candidate profile
Work from Home
Minimum 2 years on Papers as Team Leader
Candidate from Any location can apply
12th Pass/Any Graduate Will Do
Should Have Non-Voice Exposure Email/Chat
24*7 Shifts
Ecommerce/Telecom Experience will Add Advantage
Should be a Immediate Joiner
Perks and Benefits
PF ESIC Bonus
Contact Person HR Sonam Gussar (7045872***)
Email I.*************r@***.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Reliance Industries LtdAddress: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, , THANE, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Operations Administration Communication Skills Quality Monitoring Feedback Chat Team Leading SME Team Leadership CSAT
Reliance Industries
To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.
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