Deputy Manager (Team Leader)
- DreamNurture
- 4 to 6 Yrs
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job Title Deputy Manager (Team Leader)
No. Of Requirements 4
Gender Male/Female
About Process
Job Roles and Responsibilities:
- Motivating and inspiring the team to surpass their potential.
- Improving the team and facilitating the communication among the members of team.
- Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
- Creating sense of ownership within the employees and resolving employee issues, if any.
- Encouraging, supporting, and motivating actively ones peer team.
- Looking constantly for development as well as continuous improvement for the entire team.
- Monitoring, organizing, and coaching team on a day-to-day basis.
- Communicating the companys purpose, core values, vision to the front employees.
- Ensuring that the employees follow their schedules properly as designed.
- Striving for new ways continually, to increase the opportunities of sales.
- Handling escalated calls, complaints, questions, and queries as necessary.
- Facilitating cross-functional communication within employees for improved working condition.
- Creating a conducive work environment for all the call centers employees.
- Carrying out team meetings and actively participating in the monthly and weekly meetings.
- Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.
- Handle attrition and shrinkage
Location Mahape
- Experience Bachelors degree in administration, commerce, management or any related field from an accredited institution
- Candidate should have minimum 4 years of experience as Team Leader on papaers in BPO (Home Loan / BFSI / Insurance process only)
Shift timings General
USP Designation, Brand, Growth Opportunities
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Deputy Manager (Team Leader)
Contact Details:
Company: DreamNurtureLocation(s): Mumbai
+ View Contact
Fraud Alert to job seekers!
₹ Not Specified
Similar positions
DreamNurture
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their d...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
