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Assistant Manager - AR Collections @ Genpact India

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 Assistant Manager - AR Collections

Job Description

Assistant Manager, AR Collections

We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and supervise the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a phenomenal teammate to process any Adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly.
  • Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you

Minimum qualifications

  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
Preferred qualifications
  • Good customer handling skills
,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - AR Collections

Contact Details:

Company: Genpact India
Location(s): Kolkata

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₹ 1.0 - 1.5 Lakh/Yr

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...