Hiring For Project Lead - Bangalore
- Indegene
- 7 to 11 Yrs
- Bengaluru
- 5 years ago
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Job Description
Greetings from Indegene !!
We are hiring for the role of "Project Lead". Interested candidates may send in their resume for the rounds of discussion.
The roles and responsibilities of a Project Lead include the following:
Job Description 1. Develop and execute short-term operational plans, systems and processes
2. Responsible for managing multiple brand teams, program specifications as per the assigned clients to get high CSAT
3. Manage a team of contact centre executives for a particular brand and review their responsibilities on a day-to-day basis
4. Day to day staff planning - Manage Shrinkage, Attrition within the assigned targets.
5. Analyse and summarize the call reports based on the interaction with the Call Cycles
6. Exposure to Dashboard, Performance reporting, call planning, measuring of ROI etc.
7. Review handling of queries and creating/making response from new and commonly asked FAQ.
8. Build and execute training programs to enhance capabilities and processes within teams.
9. Responsible for improvement of performance of the team to make them eligible for reward and recognition
10. Continuous process improvement
11. Assist MCM Head building strategic contact center plan for diversified client objectives with multichannel marketing engagement tactics.
DESIRED SKILLS/EXPERIENCE
1.3-5 years resource management or project management experience in software solutions industry.
2.Bachelor's degree required.
3.Proficiency in MS Office applications including Microsoft excel.
4.Assertive conflict-resolution and problem-solving skills.
5.Clear and concise communication in both written and verbal form.
6.Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.
7.Highly detail oriented and able to work autonomously.
8.Ability to manage multiple tasks and tight deadlines with confidence and ease.
9.Ability to prioritize and organize workload across multiple group.
Skill Set : End to end Project Management, team handling skills, decent communication.
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Operations Management / Process AnalysisFunctional Area: Not ApplicableRole/Responsibilies: Hiring For Project Lead - BangaloreContact Details:
Company: IndegeneLocation(s): Bengaluru
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Indegene
Indegene Private Limited Indegene is an integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, training, and research & analytics services. With operations across the US, Europe and the Emerging Markets...
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