Hiring For Quality Analyst Role
- eClerx Services
- 1 - 3 years
- Mohali, Chandigarh
- 5 years ago
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Job Description
Roles and Responsibilities:
- Analyze and verify customer accounts as per available data
- Monitor calls on client provided guidelines
- Provide feedback to front line agents to prevent errors from occurring in the future
- Troubleshoot technical issues related to customers services
- Serve as a subject matter expert on clients business rules, customer interaction policies and support tools.
Basic Requirements:
- Good communication and interpersonal skills verbal and written (fluency in English and comprehension ability)
- Strong team player who exhibits patience as well as the ability to help team members
- Must be reliable in terms of attendance
- Professional behavior, appearance, and communication skills
- Basic knowledge of Excel and computer applications
- Good at preparing RCA (Root Cause Analysis) and identify trends to provide feedback
- Ability to adapt to frequent changes as per business requirement
- Flexible outlook to adjust to 24x7 shifts ability to work in teams and in rotational US
shifts - Ability of analyze information, evaluate results, and choose the best solutions to resolve
problems - Ability to quickly and efficiently assimilate process knowledge
- Detail- and result-oriented, self-motivated with good analytical skills and ability to handle pressure
- Should not have any prior / ancillary commitments part-time courses, tuitions, etc.
Desired Candidate Profile
Having 1-3 years of Experience as Quality Auditor.
Excellent Communication Skills
Handling Team Feedback and Daily Inbound Calls Auditing, Well aware about Quality Parameters.
Handling Client Calls, Client Interactions and Calibration.
Worked on any of 7 tools of Quality like Pareto etc.
Comfortable with Night Shifts, Work from Office
Perks and Benefits
25000 to 30000 CTC
Interested Candidates can share their CV at an*********h@ec***x.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: TrainingRole: TrainingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in MarketingContact Details:
Company: eClerx ServicesAddress: 1st and 2nd Floor, Towers A & B, DLF Info City Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh, Manimajra, Chandigarh, Haryana 160101Location(s): Mohali, Chandigarh
Keyskills: Quality Analysis International Process
eClerx Services
eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...
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