Team Lead 4 Collection /International Voice
- Rivera Manpower
- 8 - 13 years
- Bengaluru
- 5 years ago
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Job Description
WARM GREETINGS FROM RIVERA MANPOWER SERVICES.
* CANDIDATES MUST HAVE TEAM LEAD EXPERIENCE ON PAPERS FOR INTERNATIONAL VOICE PROCESS.
* CANDIDATES FROM OTHER STATES CAN ALSO APPLY ( SHOULD BE READY TO RELOCATE TO BANGALORE)
ONLY RELEVANT EXPERIENCE CANDIDATES CAN CONTACT
* LOOKING OUT ONLY FEMALE CANDIDATES
FOR MORE DETAILS PLEASE CONTACT ON BELOW NUMBER
NEHA 9986267***
SMITHA 8884777***
(Kindly whatsapp incase the number is busy)
Please share the resume for ri***********i@gm**l.com/ ri*******************s@gm**l.com
Openings available:
Process Name: Team Lead for Banking Profile
Shift Timings: Rotational Shift & off
Work Location : Bangalore
Salary Package : Max 11 lpa
Rounds of Interviews : HR round / Manager Round
Graduate Qualifications : Any Graduates
Post-Graduate Qualifications : Any Post-Graduates
Experience Needed : Candidates Should have over all 8 years of Experience and Minimum 3 years of experience as a Team Lead on Paper with International Voice Profile Experience .
Key Responsibilities:
- Provide regular coaching & leadership & supervise the day-to-day functions of the group
- Leverage expertise and build collaborative relationships
- Discuss and improve on Training and Learning opportunities
- Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
- Provide timely direction on strategic changes within the business and help align the focus of resources to the same
- Leverage on the expertise of teams within the site and other sites to improve overall performance
- Model the organization's core values, operating principles, and philosophies - Walk the Talk
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Skills & Qualifications:
- Experience managing people preferred
- Experience in Card Services and Collections preferred
- Experience in performing quality assurance reviews for staff;
- Proven ability to train, coach and motivate employees;
- Proven ability to evaluate employee performance;
- Ability to manage multiple priorities and meet deadlines;
- Motivated, self-starter and willingness to work a flexible schedule based on the needs of the business
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: RIVERA MANPOWER SERVICESLocation(s): BengaluruWebsite: https://www.riveramanpowerservices.in
Keyskills: Team Management Team Handling Customer Service Investment Banking SLA AHT Team Coaching FCR International Banking Team Leading International Voice CSAT Collections Claims Processing
Rivera Manpower
Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco
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