Process Specialist & Process Consultant
- Rekrut India
- 2 - 7 years
- Hyderabad
- 5 years ago
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Job Description
Roles and Responsibilities
1. Process Specialist (chat) JD - 2 Positions
As a Process Specialist, you'll work within an organization, helping to manage change and plan for the future in line with company goals. You'll need to understand the current organizational situation, identify future needs and create solutions to help meet those needs, usually (but not always) in relation to information and software systems.
You'll need to demonstrate an excellent understanding of the way the organization works and the sector it operates in, as you will be helping the organization to develop its functions, services, and products to meet goals with internal and external stakeholders.
You will also play a key role in communicating between internal departments and external parties, acting as a 'translator' where necessary to incorporate how process improvements and feedback from all other sources can support the organization's needs.
The ideal candidate will be:
Understanding of systems and concepts
Should have a strong work ethic and the ability to think decisively while multitasking.
Outstanding written and verbal communication skills
Give each customer an outstanding customer service experience
Communicate with internal colleagues to understand the needs of the department and the organization as a whole;
Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
Analyse your findings basis various reports and create suggestions for strategic and operational improvements and changes;
Consider the opportunities and potential risks attached to the suggestions you have made;
Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Ability to operate multiple software applications
Chat background is preferred
We can offer:
Work in MNC company with international reach.
Work in a business park with amazing workplace facilities.
Competitive compensation package, health insurance and much more.
Everyday coffee, breakfast and lunch are on the house.
Work with people who will have your back when you need it.
Qualification:
B.Sc/B.Com/BBA/B.Tech/BE/MBA with good academic record
2 to 4 years of Customer service operations experience
2. Process Consultant (chat) JD - 4 Positions
As a Process Consultant, you'll work within an organization, helping to manage change and plan for the future in line with company goals. You'll need to understand the current organizational situation, identify future needs and create solutions to help meet those needs, usually (but not always) in relation to information and software systems.
You'll need to demonstrate an excellent understanding of the way the organization works and the sector it operates in, as you will be helping the organization to develop its functions, services, and products to meet goals with internal and external stakeholders.
You will also play a key role in communicating between internal departments and external parties, acting as a 'translator' where necessary to incorporate how process improvements and feedback from all other sources can support the organization's needs.
The ideal candidate will be:
Understanding of systems and concepts
Should have a strong work ethic and the ability to think decisively while multitasking.
Outstanding written and verbal communication skills
Give each customer an outstanding customer service experience
Communicate with internal colleagues to understand the needs of the department and the organization as a whole;
Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
Analyse your findings basis various reports and create suggestions for strategic and operational improvements and changes;
Consider the opportunities and potential risks attached to the suggestions you have made;
Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Ability to operate multiple software applications
Chat background is preferred
We can offer:
Work in MNC company with international reach.
Work in a business park with amazing workplace facilities.
Competitive compensation package, health insurance and much more.
Everyday coffee, breakfast and lunch are on the house.
Work with people who will have your back when you need it.
Qualification:
B.Sc/B.Com/BBA/B.Tech/BE/MBA with good academic record
4 to 6 years of Customer service operations experience
Desired Candidate Profile :Any good expeince from Chat and Mail process can apply.Nonvoice process.
Perks and Benefits :3.5 LPA
Shift timings:6:30 AM,7:30 Am and 8:30 AM every shift will close by max 5 pm.
Now its WFH so interested candidates pls share the resume to ke******m@re********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: REKRUT INDIA PRIVATE LIMITEDAddress: BPOLocation(s): Hyderabad
Keyskills: BPO Communication Skills Process Consulting MNC Mail Feedback Chat Customer Service Operations Mba Health Insurance
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