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Walk in For Customer Care Executive Chat @ AK Enterprises

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 Walk in For Customer Care Executive Chat

Job Description

Job Description :


To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.


Minimum Qualification Criteria:-

1. Should be a graduate

2. Freshers are also eligible

3. Agent should be flexible to work in 24/7 Environment.

4. 5-6 days working.




Desirable qualifications:

1. Excellent English Communication skills (Written/Verbal) is the foremost priority.

2. Good customer service skills & should display good analytical abilities

3. Prior experience in BPO International voice process shall be preferred.

4.  Prior experience in Email/ Chat  process shall be preferred.




Job Responsibilities:-

1. Provide splendid customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Ensure that customer's confidential information is properly protected and only used for official purposes.



Required Knowledge and Skills:-

1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

2. Strong communication skills characterized by excellent writing and speaking skills.

3. Must possess good multi-tasking skills.

4. Should have good negotiation skills and be able to influence people.

5. Ability to use computers efficiently and must learn how to use new software/CRM.

6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

7. Must have a keen eye for detail and follow instructions.


M. No. 7053177*** ( Aman Kumar) and 7503867*** ( Pravin Shukla) 9 Am to 5 Pm

Email id - Pr***n@dh******k.co.uk ( Interested Candidates Please Contact )

Job Classification

Industry: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MS/M.Sc(Science) in Computers, MCA in Computers
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: ak enterprises
Address: H 64, , Noida, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

+ View Contact

Keyskills:   English Writing Communication Skills

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₹ 1,50,000 - 4,00,000 P.A

AK Enterprises

Leading eCommerce company.

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