Team Leader Operations- International Voice @ IGT Solutions

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Team Leader Operations- International Voice

IGT Solutions
3 - 8 years
Delhi, NCR
5 years ago
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Job Description

IGT Solutions Hiring for Team Leader Operations for largest OTA International Process for Gurgaon location.

Interested candidates are required to please provide an updated resume at sw**********n@ig*********s.com or may contact to 8744099*** / 8471067***

May please find the below job description of requirement -

No. of requirements - 25

Job Location - Gurgaon

Shifts- 24X&, 5 Days Working

CTC- upto 5-5.2 Lacs

Joining- Immediate

Job Responsibilities:

Responsible to handle 15 agents.
Must have experience of TRAVEL industry for international, voice, inbound travel process.
Responsible to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
Responsible to participate in client calls agent focus group discussions.
Responsible to manage CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team.
Responsible to conduct and manage appraisal discussions (PMS) with agents.
Responsible for Quality/AHT/Sales/CSAT/NPS Metrics Ensure timely download of process updates/product guidelines.
Manage Attrition and plan career mapping for agents.
Responsible for team management

Knowledge, Skills, Other Abilities:

Minimum 1 yr. of experience as Team Leader on papers from international voice process
GDS (AMADEUS/GALILEO/SABRE) experience would be preferred
Should be proficient with MS office esp. Excel
Excellent written and verbal communication skills in English.
Graduate/UG

Perks and Benefits:

WFO & WFH

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: IGT Solutions Private Limited
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Delhi, NCR

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Keyskills: Travel Customer Service Sabre Team Leading International Voice Operations Voice Amadeus Chat Process

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...

Team Leader Operations- International Voice @ IGT Solutions

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