Architect - ServiceNow
- Genpact India
- 2 to 7 Yrs
- Bengaluru
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here Come, be a part of our exciting journey
Are you the one we are looking for
We are inviting applications for the role of ServiceNow Architect
Job DescriptionThe role will focus on architecting and delivering ServiceNow solutions. The Solution Architect will define the solution foundation and building blocks, conform to standards and best practices, while being realistic with constraints and alternatives to adhere to goals, budgets and timelines. They will have substantive ServiceNow knowledge across its suit of Product lines
Candidate will be experienced in leading ServiceNow engagements end to end, provide solutions leadership, content and governance to consulting initiatives and projects.
Responsibilities- Solution Architecture leadership, expertise and delivery for ServiceNow based consulting initiatives and pre-sales engagements
- Define business problems/opportunities with constraints, goals, budgets and timelines
- Propose and provide solution options business cases, prototypes and walk-throughs to all required levels of partners
- Document and gain acceptance / approvals of selected final solutions
- Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
- Mentor and advise other Lead developer and Developers
- Architect Standard ITSM & Non-ITSM development/support solutions including incident, problem, change, requests (service catalog), Asset management, HRSD etc. and knowledge management utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate business processes.
- Proactively and continuously, evaluate and address issues related to performance, stability, scalability, and extensibility of the Solutions.
Qualifications we seek in you
Minimum QualificationsB. Tech or Equivalent related degree
Experience developing ServiceNow solutions and technical design documents from business requirements
At least Three to four full lifecycle ServiceNow implementations in the role of a lead architect
Enterprise/large Service Management implementation experience
Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management, IRM is Plus
Programming expertise in Java, JavaScript or other functional programming languages
Strong Knowledge of Web services (SOAP and RESTful), and Web communication protocols.
ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must
ITIL V3/V4 certification
Preferred qualificationsExperience in Remedy etc. tools is plus
Demonstrable understanding of ITIL practices
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities
Excellent analytical and problem-solving skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Architect - ServiceNowContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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