Assistant Manager_ ServiceNow
- Genpact India
- 3 to 5 Yrs
- Hyderabad
- 5 years ago
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Job Description
*With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of AM/Manager, ServiceNow Developer
Responsibilities
- IT experience in ITSM space with Develop, Design ServiceNow solutions ITSM modules (IPC, Knowledge, CMDB, Security operations, Asset and Cost Management, Performance Analytics), ITOM (Discovery, Event Management, Orchestration, Service Mapping), Software Asset Management.
- B.E / MCA / Relevant degree and ITIL framework exposure
- Coding experience in ServiceNow scripting / JavaScript / REST / Webservices / Angular JS etc.
- Review Business Requirements / SRS
- Participate in user stores creation
- Liaise with BA / TA for requirements related questions
- Develop solution as per requirements
- Perform Unit testing, Fix defects identified in Unit testing
- Administration / Configuration / Development of HR Service Requests.
- UI Actions / UI policy / Access Control Lists, etc.
- Writing various Server-side scripts using Script Includes.
- Using ACLs for controlling the security mechanism in Service Now
- Understanding and debugging of system logs
- Ensure smooth API ServiceNow Integration with external tools
- Experience in Production support tasks
- Experience in ServiceNow Application maintenance including version upgrades.
Minimum qualifications
- IT Graduate
- Prior working experience with ServiceNow (Mandatory)
- ITIL V3 Foundation Certified (Must)
- ServiceNow Admin / Dev Certified (Must)
Preferred qualifications
- Implementation Specialist certifications is preferred
- Good management, analytic, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
- Strong communication skills
- Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager_ ServiceNowContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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