Global Account Manager
- NTT Global
- 10 to 15 Yrs
- Mumbai
- 5 years ago
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Job Description
NTT Global Networks Careers - Global Account Manager Description1. PRE- REQUISITE: The Global Account Manager is responsible for driving overall growth and account management of an existing customer base by increasing account penetration, increasing sales revenue, and tracking and managing delivery and support issues. The focus is on building relationships with existing client contacts & partners by identifying new sales opportunities and exceeding customer expectations
Strong experience in account management and sales with multi- national enterprises & partners
Currently selling Managed Network Services, Infrastructure Management Services, Hosting Services and Cloud- based Services a must
Service Provider or System Integrator or Telecommunications experience a must
Proven track record of farming, creating new opportunities, and growing customer relationships within existing customer base
Pre- sales / bid- team experience including creation of SOWs, presentations, response to RFI/ RFP etc.,
In depth knowledge of Managed Network, Security and IT infrastructure Management Services
Solid understanding of Global WAN Services (e.g., MPLS, VPN, Internet Access, Security)
Strong negotiation and closing skills to negotiate long term business contracts
Exceptional relationship management skills at the 'C' level
Well versed in client relations, offering the highest level of service and professional conduct
Ability to work under pressure and handle multiple projects and deadlines
Flexibility to meet changing deadlines or priorities
Ability to work off business hours and different time zones as needed
Need to be mobile and prepared for international travel
Self- starter/ Self- motivated, team player
2. RESPONSIBILITIES:
Lead business development activities with our clients and channel partners to identify customer opportunities
Drive new sales revenue with existing customer base by proposing Virtela product solutions to continually drive customer satisfaction, retain and grow revenues for company
Develop a large list of sellers within the channel partner s sales organization
Leadership role in tracking opportunities, and working with internal groups to assemble the appropriate technical/ business team needed to convert the opportunity to a win
Strong ability to negotiate commercial arrangements and facilitate contract negotiations with partners
Strong presentation and facilitation skills, especially for working with both commercial and technical audiences
Conduct frequent business reviews of services with customers including with C level executives
Handle contract renewals with existing customers
Act as liaison with implementation team and operations team for customer; also single point of escalation to address customer issues and customer retention
Solve customer issues on all levels
Manage and exceed customer expectations
3. TRAINING AND CERTIFICATION REQUIRED Having Cisco, Juniper or other network security related certifications would be plus
4. EXPERIENCE:
Minimum 10 years
5. EDUCATION:
BE/ B- Tech with MBA
6. TECHNICAL AND OTHER SKILLS:
Preferred if Technical training has been done on Network services, MPLS, IPsec, Network security, IP routing, basic data networking, cloud services etc.,
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Global Account Manager
Contact Details:
Company Name: NTT GlobalLocation(s): Mumbai
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NTT Global
NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA as the 5th largest IT Services company.[Forbes Global ...
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