Area Service In-charge- Installation and Fault
- GIST Management
- 4 - 9 years
- Delhi, NCR
- 4 years ago
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Job Description
We are hiring for one of our Top Broadband client for Senior Executive/AM -Area Service Incharge - Installation and Fault Repair- Mumbai and Delhi -NCR
Roles and Responsibilities
Responsible for end to end delivery of Installations and Fault Repairs for Broadband
Customers within defined TAT and SLA
2. Responsible for onboarding partner teams for execution of I&FR activity
3. Partner Governance for Installation and Fault Repairs to deliver Technically superior, First
time Right Customer experience on I&FR
4. Strict adherence to safety measures
5. Attend and clear Fault repair or Service request arising out of Broadband network
through partner teams within defined SLA and KPI's
6. Daily dashboard reporting, and MIS for Activations done, and Fault attended
7. Total pendency reporting with proper remarks
8. Recovery from time to time for the de-activated customers through partner teams as per
defined TAT and KPI's
9. Responsible for cross functional lead, support and follow up for customer related and all
escalations if any
Policy and Process Compliance
1. Safeguard the organizations processes and policies.
2. Strict adherence to SOP and the defined processes
3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols
4. Confirm your actions are compliant as per Information Security Policy
Behavioural Competancy
- Challenge Status Quo
- Analyze
- Put Customer First
- Chase Results
- Team Up
- Partner Well
Functional Competency
- Coordination & Operations
- Project Management
- Strategic Planning
Desired Candidate Profile
Experience:- Only Male candidate with Minimum 4-6 Years of experience in Functional Domain in the I&FR / Customer Service Delivery for Senior Executive ASI and Minimum 6-9 years for Assistant Manager-ASI
Age Factor : Senior Executive : less than 30 Yrs and AM : less than 34 Years
Location:- Mumbai , Delhi
Should belong to Mumbai and Delhi location only
Perks and Benefits
Senior ASI : 4-6 lacs p.a. and AM-ASI : 6-8 lacs p.a.
Interested candidates please share your profile on re*****c@gm**l.com with a subject line of CV for ASI-Mumbai/Delhi
Job Classification
Industry: Telcom, ISPFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: GIST MANAGEMENT SOLUTIONS PRIVATE LIMITEDAddress: 102,GH4,MEERA BAGH,RING ROAD,PASCHIM VIHAR, , , NEW DELHI, Delhi, India
Location(s): Delhi, NCR
Keyskills: Fault Repair Installation Ftth Broadband MIS Reporting Telecom Fixed Line Customer Experience Broadband Services Installation and Fault Repair Broadcasting Fibre DTH Customer Complaints
GIST Management
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