Principal Engr - Lifecycle A & E - Chennai @ Verizon Data Services

What you ll be doing...

• Providing third level, advanced support for customers Global voice network environment.

• Supporting network incident identification, documentation, escalation and resolution.

• Providing KT and technical support direction to technicians in a Network Operation s environment to ensure smooth hand-off is consistently provided.

• The scope of support covers Call Managers, Unity, Unity Connection, IMP, Expressway clusters, Emergency Responder. Troubleshoot and configure CUBE, SIP and MGCP protocols, VOIP dial-peers, route patterns, inter-cluster trunks, SRST and QoS traffic shaping.

• Utilizing a good understanding of underlying Sever infrastructure Computing Infrastructure and monitoring, SAN, EMC Storage, Cisco UCS, Cisco Hyperflex, FCoE, VMware virtualization technologies such as vCenter, Esxi, and Nexus 1000v.

• Performing change requests in accordance with change management process.

• Managing technical escalations with Cisco or other 3rd party vendor s issues to full resolution and document, share and communicate to Tier 3 team members.

• Providing on-call support functions and ensure technical issues are documented when handed over to other Tier 3 support team members.

What we re looking for...

Youll need to have:

• Bachelor s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in Cisco Certified Internetwork Expert (CCIE) Collaboration.

• Experience in supporting and managing Cisco Unified Communication and Collaboration global environments, including troubleshooting and configuring Cisco IPT (IP Telephony) solutions.

• Experience in ability to multitask, prioritize and resolve urgent issues.

Even better if you have:

• Ability to effectively interface with customer employees, Program Office employees, other Verizon employees and Senior Management.

• Ability to provide critical information in a clear, concise and quick manner.

• Excellent customer service and support skills.

• Strong written / verbal communication.