Escalation Executive - Mumbai - People Group

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Escalation Executive - Mumbai - People Group

People Group
3 - 4 years
Mumbai
5 years ago
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Job Description

Roles and Responsibilities

Executive - Escalation

Role

We are in the business of finding people happiness and consequently somebody who is mature, results oriented and cares deeply for our customers will be able to succeed in this role.

Responsibilities

Ensure that all customer escalations and complaints are managed to excellent professional standards
Track Customer Satisfaction & ensure closure of complaints.
Take ownership of complaints & ensure it is resolved to customers satisfaction.
Effectively co-ordinate with Ops teams to ensure implementation of the resolution given.
Share information and knowledge with the other team members to reduce the number of repeated issues.

Requirements

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent negotiation skills and ability to manage difficult situations.
Customer orientation and ability to adapt/respond to different types of situations
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Preferred:

A very positive and can-do attitude.
Excellent oral and written communication skills and one more regional language.
Target and Goal driven.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: MCA in Any Specialization, MBA/PGDM in Information Technology, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization, PG Diploma in Computers
Doctorate: Doctorate Not Required

Contact Details:

Company: People Interactive (I) Pvt Ltd.
Location(s): Mumbai
Website: http://careers.shaadi.com

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...

Escalation Executive - Mumbai - People Group

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