Immediate opening for Team Leader (Female)
- Pes Hr Services
- 3 to 6 Yrs
- Mumbai
- 5 years ago
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Job Description
Job Details
Team Leader - Customer Service Inbound - Navi Mumbai
- Employment type - Permanent
- Industry of the Employer -BPO / Call Center
- Customer Service (International), Customer Care Executive (Call Centre)
- Hiring for Female candidate (age max 35) with 6+ years exp.
Job Description
Supervising the performance and providing daily direction to a team of Team & CSRs to deliver to Organization goals.
Provide feedback on a regular basis to each team member.
Performance reviews for skill improvement.
Achieve targets and take decisions and manage complex/ difficult conflict situations with either customers or employees
Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
Effectively manage customer escalations
Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency.
If interested kindly revert with the following details to
Total Experience:
Relevant Experience :
CCTC:
ECTC:
Notice Period:
Reason For Change:
Current Location:
DOB:
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Immediate opening for Team Leader (Female)Contact Details:
Company: PES HR ServicesLocation(s): Mumbai
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