Customer Relationship Manager - 100% Australian Accent @ Elite Elevators

Job Description

Roles and Responsibilities
Building and maintaining relationships with clients and key personnel.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team regarding opportunities for further sales within key clients.
Escalating and resolving areas of concern as raised by clients.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Schedule periodic maintenance for the client
Register complaints and contact customer to understand the complaint
Take steps to resolve the complaints
Audit and update complaint sheets
Prepare and update weekly and monthly goals
Inform customer on transport details and heads up on any payments
Inform client on organizing for Unloading of material, scaffolding and any civil works
Arrange Pre-installation check with our technician to ensure the site is ready for installation
Age Limit - Below 35 years only
Desired Candidate Profile
Candidates with 100% Australian accent should only apply.
Minimum 3 years of experience in international voice process (preferably Australian process).
Immediate joiners are preferred.
Candidate should work on Australian Timings (3AM - 1PM)
Excellent communication skills in English.
Good relationship management and networking skills.
Pleasing personality with the ability to understand client needs and execute the same.
Who enjoys working in a highly charged environment.
Well versed in MS Office- Excel/Word/Power Point
Perks and Benefits
Excellent salary package (15L - 20L Per Annum)
Training and full support by giving you the knowledge and confidence needed for greatness.
Amazing growth prospects and upward mobility, build an empire within our fine progressive company.

Employement Category:

Employement Type: Full time
Industry: Escalators
Functional Area: Customer Service
Role Category: Other Customer Service
Role/Responsibilies: Customer Relationship Manager - 100% Australian Accent

Contact Details:

Company: Elite Elevators
Location(s): Chennai

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Keyskills:   Customer Relationship Australian Accen Key Account Managemen