Shift - The role will require full coverage during US hours of operation (8am to 5pm EST.) Functional Title: Global Markets Client Services FX Onboarding Emerging Senior Associate General Description: State Streets Global Markets division (SSGM) is looking for a very experienced candidate to join its Client Onboarding team in Bangalore, India. The candidate will be part of a client services support team focused on servicing clients. The SSGM Onboarding team will support the clients and accounts onboarding process. It will work closely with the North America onshore teams to (i) ensure that regulatory and internal underwriting requirements are met, (ii) manage onboarding time and (iii) continue to offer clients a high-quality onboarding service Essential Duties and Responsibilities:
Oversee, direct and coordinate activities of the SSGM Onboarding team including:
Coordinating Account Setup
Coordinating Legal Agreement Schedules and Storage
Act as a key point of contact for the North America leads of the each of the seven teams to ensure appropriate prioritization, high level or support and timely resolution of open items,
Must be able to work as part of a team to ensure all work is completed within designated timeframes
Strong organizational and customer service skills
Excellent communication, interpersonal and relationship skills, that include the ability to build productive working relationships across teams and functions; and the ability to foster an environment of open communication;
Ability to work collaboratively with other business units.
Must be able to multi-task and reprioritize as time critical issues arise with an ability to manage multiple priorities with simultaneous deadlines
Strong attention to detail in a dynamic, fast-paced environment
Good interpersonal and communication skills are required
Understanding of Know your Customer and Anti-money laundering requirements is a plus Knowledge/Experience/Skills Required:
4+ years of relevant experience
Excellent communication skills in oral and written forms
Strong team player and good professional interaction with other team members and workgroups
Experience with managing collaborative processes and working across different departments
Strong problem-solving skills and 'can do' attitude
Strong organizational skills
Ability to identify and appropriately escalate issues and risks
Excellent attention to detail Education:
College degree in Business or related studies required
Employement Category:
Employement Type: Full time Industry: Banking Functional Area: Banking Role Category: Customer Service Executive (Voice) Role/Responsibilies: Emerging Lead - Operations Client Service