Senior Associate - Tech Support
- Genpact India
- 1 to 3 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
SA, Tech Support
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities- Respond to customer inquiries and problem escalations
- Maintain a thorough understanding of client process and policies
- Provide excellent customer service to our customers
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Candidate should be comfortable with 24*7 shift timings
- Proactive screening of Data quality monitoring tool.
- Managing monthly CoreTech Patching on RMD Infrastructure for Linux and Windows Servers
- Maintenance on the health status of Symantec on OSMs connected to the SEPM
- Manual Updating the AV definition on OSM not connected to SEPM
- Joining OSMs to WSUS for Update services
- Periodic Patching and deployment of Updates on OSM received from WSUS
- installation of Control system software ToolboxST, Micronet, IGS,Cimpilicity etc.
- RMD. Connect Administration User management SSL ,PEM Certificate Renewal
Minimum qualifications
- Any graduate degree or equivalent with a strong academic record
- Must be able to work on a flexible schedule (including weekend shift)
- Previous experience in a customer service role in Tech Support.
- Experience on WINDOWS/LINUX/Red Hat is preferred.
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach Demonstrated proficiency
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Senior Associate - Tech SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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