Senior Associate - Analytics
- Genpact India
- 4 to 5 Yrs
- Bengaluru
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Sr. Associate Analytics (CPG Analytics)Responsibilities- Understand the business, Customer requirements and Service Level Agreements
- Follow defined standard operating procedures (SOP s)
- Take ownership of assigned client deliverables, serve as the main point of contact (POC) for the home office for any changes and delivery-related issues
- Accountable for the quality and on-time delivery of client deliverables. (accountability)
- Plan and prioritize work load to ensure all assignments are delivered accurately and within specified timelines (planning)
- Ensure on-time releases of client deliverables (Timeliness)
- Ensure that all feedbacks and learning s from the home office, clients, field, etc. are documented and applied to client deliverables to improve accuracy (Baseline the learning)
- Responsible for any new changes & requests for owned deliverables, need to cross-check the same before delivering to clients.
- Carry out new client deliverable setups and database reruns when required
- Responsible for maintaining SLA s for each period.
- Ensure that all necessary reports are maintained and updated on time
- Provide an effective liaison between our home office teams to ensure clients are serviced to required levels. Must have a client-focused approach to work.
- Continuously identify further training requirements for yourself and the team, and liaise with your Supervisor / Immediate Line Manager to develop these areas. Inform your Supervisor of any highlights, learning s, or tasks that you are proud to have accomplished in your One-on-Ones.
- Follow business etiquette and maintain professionalism in the work area.
- Tasks assigned by Line manager to be completed on time.
- MBA, Masters, Bachelors degree in any stream.
- Has a knowledge of working on Microsoft applications
- Understand the nuances of the various departments and functions of CPG industry will be added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Senior Associate - AnalyticsContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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