Reg. Training Champion-Unsecured Loans
- HDFC Bank
- 5 - 6 Years
- Mohali, Chandigarh
- 5 years ago
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Job Description
Prime responsibility To ensure Unsecured team focus on business target achievement & relationship building through innovative training delivery methods for absorption and implementation. Ensuring strategic alignment of the training department with business goals. Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance. Identifying training needs by consulting with stakeholders and using needs assessments. Performance Review Conducting Service and Sales Product sessions at regular intervals to sustain focus at all times. Ensure Best in Class Scores and Attendance across various Tests / Checks conducted externally and Internally. To ensure consistent high quality of interactions and customer engagement through calls and transactional Accuracy at the Unit through regular Call Monitoring and Effective Feedback sessions by Self and team supervisors. Developing and delivering training solutions that meet business needs. Optimizing training processes for efficiency. Managing resources, including working with both internal employees and training vendors to develop and deliver training. Managing the technologies and technical personnel required to develop, manage and deliver training. Process To ensure strict adherence to Quality parameters in terms of relationship building, service delivery and process. To drive a culture of high quality and professional discipline amongst the entire team. Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc). Marketing available training opportunities to employees and providing necessary information. Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed Use known selling principles and stay up-to-date on new training methods and techniques. Assess the success of development plans and help employees make the most of learning opportunitiesSkillsBanking Product & Process KnowledgeKnowledge of learning and development best practices.A proven track record of training program development and managementExcellent leadership skillsExcellent written and oral communication skills
Employement Category:
Employement Type: Full timeIndustry: BankingFunctional Area: SalesRole Category: Training & Development - HeadRole/Responsibilies: Reg. Training Champion-Unsecured LoansContact Details:
Company: The HDFC BankLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Reg. Training Champion-Unsecured Loans
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