Customer Retention Engineer
- Phenom People
- Not Specified
- Visakhapatnam
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job Requirements
- Understanding our platform, technologies (including frontend and backend architecture) and troubleshooting for customer adoption challenges.
- Own and resolve all issues with a high standard of professionalism. Effectively communicate with customers via email and conference calls to find solutions for technically and functionally complex problems.
- Solve problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; this may include support and knowledge of other products.
- A natural problem solver that applies in-depth troubleshooting and debugging skills. Reproduce issue, triaging and debugging code and engaging effectively with step by step instructions to reproduce the issue and findings to avoid future similar problems.
- Manage customers expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively.
- Suggest and implement improvements to internal processes and tools.
- Collaborate with Technical Support, Site Reliability, Instance Automation, Product Management, Development to resolve issues by applying excellent technical, and interpersonal skills to build solid cross-functional relationships.
- Utilize knowledge base articles as a resource to solve customer issues. If none exists, extensively research and document them as Knowledge Base articles as appropriate.
- Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Escalation Engineers resolve technically complex mission critical hot customer issues and maintain ownership of issue until resolved completely. Need to acquire and coordinate resources from other groups to resolve. Lead triage meetings customer expectations devising the action plans.
- Have the flexibility and desire to work different shifts required to accommodate the needs of the global customers.
Work Experience
- Educational background focused on Computer Science, or similar technical disciplines.
- Strong programming skills in Scripting, Java or any object-oriented language and SQL
- A natural problem solver with a desire to continually learn and grow.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Ability to prioritize and multi-task in a fast paced, dynamic and collaborative work environment.
- Ability to work in a fast paced, collaborative team environment.
- Knowledge of Internet, Networking, Database.
- Knowledge of web applications (Training on Phenom products will be provided).
Benefits
- Competitive salary for a startup
- Gain experience rapidly
- Work directly with executive team
- Fast-paced work environment
Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR break the stereotype of being a cost center instead of a revenue generator.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: Customer Service
Role Category: Software Engineer
Role/Responsibilies: Customer Retention Engineer
Contact Details:
Company: Phenom PeopleLocation(s): Visakhapatnam
Keyskills: articulate Product Knowledge Troubleshooting wnership riage multi-task Professionalism debugging code Collaborative bject-oriented echnical expertise Interpersonal Skills Computer Science Training Verbal Communication Skills Interpersonal solve problems product managemen Problem Solver Customer Satisfaction Flexibility
Phenom People
The Phenom TRM Cloud Platform connects billions of people around the world looking for their dream job with great companies eager to make their next phenomenal hire. Phenom People is redefining what it means to search for a job and recruit top talent.We believe people should be happy and inspired by...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
