Assistant Manager - Transaction
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager, TransactionThis process supports the Customer Service Delivery operations of the Wealth Management & insurance arm. Youre responsible to look after the transaction processing from account originations to payments
Further, it relates to credit card fraud operations including chargeback, fraud detecting, customer service support through mail and phone.
Responsibilities- Leading day to day operations and taking care of process metrics
- Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
- Identify process anomalies and get those fixed
- Drive efficiency in teams in tune of 10-15% every year.
- Should be able to communicate efficient with client and the Process management on issues related to the subject
- Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies.
- Drive the digital agenda in the business.
- Developing next generation of people leaders
- Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
- Proven ability to work with customers and efficient communicating anomalies
Minimum qualifications
- B. Com / BBA / Economic Hons
- Good communication, facilitation, and social skills required.
- Excellent analytical skills, MIS understanding, should be able to work on PowerPoint presentations
- Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and lead all to completion
- Post-Graduation
- Customer service experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - TransactionContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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