Lead Consultant - EUC Operations
- Genpact India
- 2 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here Come, be a part of our exciting journey
Are you the one we are looking forInviting applications for the role of Lead Consultant - EUC Operations
We are seeking candidate have experience into End User Computing, Application Packaging Troubleshooting, and knowledge of working with Windows platform, MDM, such as Intune, AirWatch OR MDM. Knowledge of imaging tool like MDT, Smart deploy Smart imaging. etc.
The candidate also should have the experience of working with SSCM or similar tools.
ResponsibilitiesMicrosoft 365 Certified: Modern Desktop Administrator or COMTIA A+ certified with in depth knowledge of Windows platform
Passion for delivering excellent remote troubleshooting & experience, managing thousands of endpoints using automations, PowerShell & scripts,
Comfortable with tools such as Bomgar, PowerShell, log me in rescue, similar tools etc.
Comfortable using Windows Sys internals tools, Wireshark etc.
Basic knowledge of network infra.Application and packaging, building - solving problems software installations MSI, MSIX packages
Configure automated system delivery via MDT, Smart Deploy etc.
Experienced in deploying and supporting applications via MDM i.e. AirWatch, Intune
Experienced in handling Muti-user incidents, building RCCAs, reducing incidents and problems for endpoint infrastructure
In depth windows 10 lifecycle management experience
Thin Clients, MACs, Chrome Books support added advantage
Excellent in customer calls/Meeting/partner concern handling & delivery for 24/7 IT operations, able to work on pressure.
Solving problemsBuild Packaging, test packages and Roll out packages to 1000+ users remotely.
Build scripts to fix any issues with windows 10.
Work with user to fix any issues that come from deployment.
Collects logs from MDM & windows to find RCA, Work with Microsoft & other Vendors to find a solution.
Build/ Customize Windows 10 Image for deployment to 1000+ users.
Considering the scope and SLA, such as Managing and overseeing deployment of applications and Patch deployment and Image Management.
Handling the Business critical or escalated cases from Floor support
Updating of OS images and SW packagesInteracting with client on problem solving via email and calls.
Preparing the daily and monthly reports on SLA sharing with Client manager.
Follow ITIL processes are followed for all deliveries.
Qualifications we seek in youBachelor s degree or certification from an accredited institution in technology experience or equivalent training
Solid understanding of solving problems principles and practices
Extensive experience with Windows 7 and Windows 10
Solid understanding of computer hardware/software
Ability to work independently and take initiative in problem solving
Proficient critical thinking, analytical, problem-solving and reasoning skills
Must be able to learn and support new and constantly evolving technologies
Preferred qualificationsExcellent communication skills and strong customer service skills
Superb Interpersonal skills.Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive sophisticated, technical and highly commercial solutions. Possess good verbal and written communication skills.
Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Lead Consultant - EUC OperationsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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