Process Associate - Customer Service
- Genpact India
- 3 to 6 Yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for Apply Now
We are inviting applications for the role of PA, Customer Service
Inbound Sales and Technical Support Specialists to help customers establish and improve their online presence by providing web-based technical support, product information, first-rate customer service and selling products and services as per customer needs.
Responsibilities
Active usage of Internet & Online environment Knowledge & familiarity with Internet
End to End deal processing with large enterprise companies
Proven capacity for critical thinking and analysis - Measured through AMCAT Test
Ability to work well both independently and within the context of a larger team-oriented environment - Measured through Interview
Excellent attention to detail, probing skills - Measured through Interview
Qualifications we seek in you
Minimum qualifications
Tech Graduates Any Graduate with prior technical expertise
Excellent Written Skills
Field or Telesales/Customer Support in a BPO
Relevant experience in Technical Support
Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Browsers, and Security etc.)
Relevant experience in International Customer Support through Chat/Email and good in basic technical skills.
Preferred qualifications
Chat work experience is an added advantage.
Ability to analyses and make trade-offs to optimize return on program investments.
Develops a positive and effective working relationship with internal stakeholders as well as with external agencies, event partners and media channels.
Collaborative, excellent communicator, strategic problem solver, with a track record of delivering.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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