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SOFT Skills Trainer @ Bangalore @ Kelly Services India

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 SOFT Skills Trainer @ Bangalore

Job Description

  • WILLING TO WORK ON KELLY'S PAYROLL.
  • IMMEDIATE JOINNEE.
  • MUST HAVE EXPERIENCE IN TRAINING, PPT AND LMS.
  • EXPERIENCE 2+ YEARS.
  • LOCATION - BANGALORE.
  • GRADUATES/ POST GRADTS.
  • EXCELLENT COMMUNICATION IN HINDI AND ENGLISH.

What youll do:

  • Need to build /evaluate our competency framework for our voice channels which include escalation desk and inbound.
  • Build an evaluation framework to map the current competency of our escalation supervisors and inbound agents against the standard competency.
  • Build training and coaching plan and execute the same to help our escalation supervisors and inbound agent move from where they are to when they are expected to be.
  • Conduct periodic 'training need analysis & identification' on skill opportunities based on the data and inference shared by our quality team.
  • Execute the training & coaching solutions on the areas of opportunity identified through classroom training or one on one coaching sessions.
  • Should have the expertise to build training & coaching solutions to upskill our supervisors & agents on skills like empathy, mindfulness, listening, patience, resilience, persuasive skill, critical thinking, assertiveness etc.
  • Monitor calls periodically to evaluate the progress of the supervisors and agents.
  • Liaison with HR and hiring teams to set expectations on the required threshold on skills while hiring and suggest method & tools for evaluating the same.
  • Collaborate with stakeholders and drive partners in executing the training solutions.

Required Skills:

  • Bachelors or Masters Degree in any discipline.
  • Degree /Masters in English communications will be an added advantage.
  • Excellent verbal and written communication skills in English
  • Excellent verbal communication skill in Hindi
  • Experience in leading activities for a change in ways of working.
  • Experience in delivering classroom / virtual training and coaching session on soft-skills
  • Experience in training and coaching customer service executives and escalation supervisors on soft skills will be an added advantage.
  • Ability to lead and influence others.
  • Should have basic excel skill and should be good at making PPTs.
  • Certifications in soft skill training & instructional designing will be an added advantage.

IF INTERESTED, SEND YOUR RESUME ALONG WITH CURRENT NET SALARY, EXPECTED SALARY, NOTICE PERIOD AND REASON FOR LEAVING TO email id ro*********n@ke**********s.co.in OR SMS 9513417***

Job Classification

Industry: Internet, Ecommerce
Functional Area: Teaching, Education, Training, Counselling,
Role Category: Teachers
Role: Teachers
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Kelly Services India
Location(s): Bengaluru

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Keyskills:   Soft Skills Training

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₹ 4,50,000 - 5,00,000 P.A

Kelly Services India

MNC Company