Job Description
Location- Bangalore (Electronic City)
Exp : 5 -10 Years
Shift : Rotational shift
Immediate joiners only
Roles and Responsibilities
TECHNOLOGY
- Network Fundamentals: Understand hardware classes from multiple vendors
Should be able to understand / Explain scenarios & have working knowledge and be able to trouble shoot all network Protocols.
Install configure & troubleshoot, ASA Firewall, checkpoint Juniper Switches and Firewalls, Cisco Routers, Switches.
- WAN Topologies: Explain scenarios & have working knowledge and be able to troubleshoot the functions and operations of gateway redundancy protocols (i.e., HSRP, VRRP, NSRP and GLBP) configurations.
- Routing / Switching: Configure & Verify router hardware and software operation using all commands. Strong knowledge on all protocols.
- Internetworking: Configure & Verify Firewalls, VPN, IDS, IPS, UTM devices hardware and software operation using all commands. Strong knowledge on all functionalities of Plugs / policies / Public Private security authentications.
- Network Security: Design Implement/Re-engineer network security. Apply policy as per requirement and seamless replication of the configuration across networks Acquire Train new Products & technology certify. Identify venues where it can benefit in bringing new business. Knowledge on Cisco and Juniper FW's.
- Tools: Basic Knowledge of Monitoring Tools, Parameters being monitored and alerting mechanism.
MAIN RESPONSIBILITIES AND ACTIVITIES
- Troubleshooting: Analyse problems with the service and resolve the issues, Gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install / Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1( Incident and Service request).
- Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, Make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly . Generating the Reports on all Backup activities.
- Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report ), Following the various Escalation Matrix ( Vendor , Internal and Customer defined ), Ensure tickets are closed post user / customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Interested candidates can share their CV's to Karthik on email ID - Ba***K@mi******d.com
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: MS/M.Sc(Science) in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Microland
Address: No.1 B,,RMZ Eco Space Business Park,Outer Ring Roa, d,Bellandur, , BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills:
Checkpoint
Networking
Checkpoint Firewall
Network Security
Router
Juniper Switches
Firewall