Ticketing Agent - Mumbai - Hexaware
- Hexaware Technologies
- 2 - 4 years
- Mumbai
- 5 years ago
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Job Description
** Roles & Responsibilities
- Create reservations and ticket issuance in GDS commands/entries for both group and FIT travelers.
- Must possess professional attitude and be able to quickly develop a rapport with customers over the phone and demonstrate negotiation and closing skills
- Should have knowledge of cancellations / refunds.
- Fare comparison and drive savings through low pricing wherever applicable.
- Should be able to review and audit fares if required.
- Exposure to Car, Hotel and holiday bookings using GDS.
- Ensure compliance and adherence to process.
- Willingness to work in shifts and occasionally be able to stretch for long and odd hours if required.
- Proactively inform manager on challenges faced.
**Working Experience
Minimum 24-36 months experience in International Reservations, Ticketing, Car and Hotel related activities. Preferably in a corporate travel management environment.
Must have GDS (Gal / Amadeus / Sabre) knowledge, trained and certified and preferably IATA certified.
Good understanding of supplier payable and receivables
**Knowledge / Skills / Attributes
The ideal candidate would possess some of the following competencies:
- Knowledge (What the person must know):
- Sound knowledge of GDS, excel and email communication.
- Strong oral and written English communication skills (required to interact with internal / external clients).
- Skills (What the person should be able to do):
- Strong Oral & Written skills (English)
- Ability to train coworkers to the production floor.
- Attributes (What behaviors the person should exhibit):
- Should be able to deliver even in high stress
Currently Work from Home
Interested candidate send the resume at ka********l@he*****e.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Travel, Tours, Ticketing, Airlines, Role Category: Ticketing/Travel/DocumentationRole: Ticketing/Travel/DocumentationEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in MarketingDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Ticketing Travel Desk GDS Travel Management
Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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