Urgent Opening For Team Leader Collections @ Epicenter Technologies

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Urgent Opening For Team Leader Collections

Epicenter Technologies
3 - 8 years
Mumbai
5 years ago
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Job Description

Hi,

Job Description-

Should have a good understanding of workings of a BPO & should have spent a minimum of 5 to 7 years in the industry
Relevant Team Lead experience in years: minimum 2 years experience of managing a team in a collections domain
Collections experience if any : collections experience would do
Is U.S collection a must : collections in any geography would work
Collections experience if yes then is Credit Card collections a must or would any Collections experience work: preferably credit card collections however if the candidate has good understanding on how to drive collections any domain would also do.

Points to b noted-

The leader would be required to drive collections either within Inbound or Outbound (manual as well as dialler based portfolio) setup.
Managing a group of 15 to 20 FTE & driving client metrics like PTC% (Promise to contact), AHT, $ collected & Call Quality.
Also he or she should be comfortable working rotational shifts & working on the weekend as well.
3rd party U.S collections experience is a plus

Boundries Bandra to Virar (Western Line candidates only)

Work Location- Bhayander

Interested candidates can send their resumes on de********h@ep****************y.com

Regards,

Deepa Singh

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: MS/M.Sc(Science) in Chemistry
Doctorate: Doctorate Not Required

Contact Details:

Company: Epicenter Technologies
Address: SALASAR BUSINES PARK,,SALASAR BUSINESS PARK,OFF 15, 0 FT FLYOVER OPP MAXUS MALL,BHAYANDER WEST, , THANE, Maharashtra, India
Location(s): Mumbai

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Keyskills: BPO Call Quality Calling Team Leading Inbound

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centreâ€™s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West

Urgent Opening For Team Leader Collections @ Epicenter Technologies

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