Roles and Responsibilities
Job description
Greetings from eTeam Info services Pvt. Ltd
We Have Opportunity With Our MNC Client For Technical Support Engineer (International Voice Process)
Job Description:
Technical Support Engineer (International Voice Process)
Shift Timings: Global Shift
Experience -Minimum 6 month
Languages Required: Excellent English
Qualification: Graduation/ Undergraduates
Project Duration- 45 Days only
Salary: Up to 5 LPA
Notice Period: Immediate Joiner
Must have laptop & Broad band connection
Work Location: Bangalore
WFH Currently
Key Responsibilities:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
Excellent verbal and written communication.
Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
Multitasking and coordination skills.
Team Player Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Role Business Development Manager
Contact:
Subhashree
Email id:su****k@et*****c.com
7750974***
(900 am- 1:00pm)

Keyskills: Hardware Networking International Call Center US Shift Technical Support Night Shift MS Office Troubleshooting UK Shift International Voice Process Operating Systems International BPO