Tech Bus Services Manager - Hyderabad @ Wells Fargo

About the Role
Responsible for facilitating the ICS business services functions between the US and India offices. Acts as the single point of contact for all operational elements and day to day functioning of the ICS business services team. Be able to influence decision making by gathering and reviewing information, working with partner functions and recommending the best option to stakeholders. Ensures service quality, reliability and costeffectiveness of solutions.

Responsibilities

• Responsible for managing ICS cross functional/virtual teams to strategize, plan and execute a variety of technology programs, services and initiatives with varied scope, complexity and risk. The programs typically have LOBwide impact, or may have enterprise-wide impact. Responsible for proactively identifying potential risks when implementing change, along with developing a mitigation strategy and plan. Examples might include, but are not limited to process improvement and redesign, change management initiatives, ongoing oversight of an enterprise/LOB-wide program.
• Drives the integration and implementation of ICS programs and initiatives by leveraging relationships with functional business partners; able to manage and prioritize competing strategies, and adjusting as necessary.
• Works with functional management/leaders to obtain resources, influence outcomes, address conflict and ensure alignment with WF strategy/policies and business line objectives.
• Ensures the team has developed metrics and tracks/evaluates performance of programs, services and initiatives.
• Monitors key KRAs, assesses patterns and maintains regular contact with senior management of ICS Line of Business (LOB) to arrive at appropriate decisions and recommend solutions.
• Manage directly team of business initiatives consultants/equivalent to accomplish the work.
• Ensures plans/programs adhere to appropriate policies and regulations.
• Provides leadership in the management of relationships and integration /implementation of programs/services/initiatives with cross-functional business partners, recognizing the significance of competing priorities and strategies, and adjustment as necessary.