Process Associate - Customer Service
- Genpact India
- 1 to 3 Yrs
- Hyderabad
- 5 years ago
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Job Description
PA, Customer ServiceIn this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities- You should respond to customer queries and concerns
- You should provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and call out product bugs
- Provide excellent customer service to our customers
- You should be responsible to demonstrate capacity for critical thinking and analysis.
- You should be responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum qualifications
- Any graduate degree or equivalent with an excellent academic record
- Meaningful work experience
- Excellent Interpersonal Skills
- Relevant experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
- Good attention to detail
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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