Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch.
Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
He/ She handles Internal and External Audit, provides data and oversees audit queries.
The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
Maintenance of cash balance as per Cash Retention Limit
Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
Achievement of Aggregate Cross Sell points target
Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. )
Operations Manager Banking ,Financial Services, Broking Financial Services, Banking, Investments, Insurance Full Time, Permanent Operations/Processes/Finance/Legal Education Any Graduate in Any Specialization
Employement Type: Full time Industry: Banking / Financial Services Role Category: Back Office Operations Functional Area: Not Applicable Role/Responsibilies: Branch Operations Head , Back Office Executive
Company: Hr Guru Solutions Location(s): Multi-City, India
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