Quality Manager- Black Belt - Pune,Gurgaon
- IGT Solutions
- 7 - 12 years
- Pune
- 5 years ago
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Job Description
IGT is hiring for Manager Black Belt.
Job Location- Gurgaon and Pune
5 Days Working
Candidate should be Black Belt Certified (2018).
Interested candidate can share their resumes on Va********a@ig*********s.com
Roles and Responsibilities
Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.
- Strong quality focus and business excellence aptitude.
- Certified six-sigma Black Belt.
- Should have done projects on Process Improvisation, Process Excellency with proven & demonstrated results.
- Understanding of transaction as well as corporate quality.
- Initiatives through automation, use of tools & technology intervention with proven track record.
- Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.
- Strong in people management, process-driven and result oriented.
- Excellent oral and written communication skills.
- Must have exposure of handling multinational clients and managing expectations of all stakeholders - clients, management and employees
- Responsible for six sigma projects, reducing process gaps, process re-engineering and process quality
- Process Improvements / Improvement Projects
- Improvement recommendations/Action Plans & Governance Framework
- Drive Improvements
- Client Visits/Client Engagement & Client VOC
- Gap Analysis / Audits
- Conduct Six Sigma/Lean Trainings
- Manage Multiple Accounts/Stakeholders
Desired Candidate Profile
Strong experience in Six Sigma
BB Certified
Qualification: Should be a Graduate. Must be a Certified Black Belt in Six Sigma. MBA/Post Graduation in Management will be an added advantage
Experience: Should have at least 6-8 years of experience out of which at least 3 years of experience in running Process improvement projects. Exposure to a structured Six Sigma program environment would be an added advantage.
Attributes:
Proven track record in successfully completing process improvement projects using structured methodology Ability to communicate with international clients Familiar with Six Sigma, Kaizen, Lean methodologies and concepts
Aptitude: Usage of statistical tools, Comfortable with Statistical methods
Key Competencies: Attention to detail. Customer focused. Innovation, Analytical ability, Project Management skills
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: IGT Solutions Private LimitedAddress: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, IndiaLocation(s): Pune
Keyskills: Process Improvement Projects Six Sigma Projects Certified Black Belt Kaizen Project Management Quality Quality Management Six Sigma Black Belt Business Excellence Design Management Process Re-engineering
IGT Solutions
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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