The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
- Acquire process knowledge from SME (Internal/Client) & be process certified.
- Participate and successfully complete role related training programs.
- Responsible for appropriately managing assigned tasks
- Responsible for processing transactions of low complexity.
- Ensure consistent productivity & accuracy as per team requirements.
- Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments
- Provide prompt responses to queries from Internal or External stakeholders
- Follow Data Privacy and Code of Conduct standards
- Ensure compliance to Time Recording guidelines
- Adherence to floor policies, team schedule and leave plans.
Desired Candidate Profile
- Bachelors Degree (preferably Commerce/Accounting) B.Com in Commerce, Other Graduate, B.B.A / B.M.S in Any Specialization, B.A in Any Specialization
- Work experience of 0-24 months
- Candidate should be comfortable in signing a bond for 1 year
- Good written & verbal (English) communication skills
- Working knowledge of computer applications including Excel & Word
- Typing Speed of minimum 25 WPM & 90% Accuracy
- Candidate should be comfortable with 24*7 shifts
Perks and Benefits
Both sided cabs
Interested candidates can share their resume on sm************a@wi**o.com
KPO, Research, AnalyticsFunctional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category:
Back Office/Web/Transaction ProcessingRole:
Back Office/Web/Transaction ProcessingEmployement Type:
Any Graduate in Any SpecializationPost Graduation:
Any Postgraduate in Any SpecializationDoctorate:
Any Doctorate in Any Specialization
Gigaplex IT Park Airoli,Navi MumbaiLocation(s):
Non Voice Process
Back Office Operations