Team Leader Operations - Pune - Go Digit
- Go Digit General
- 2 - 7 years
- Pune
- 3 years ago
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Job Description
Designation : Team Leader Role
Company Name : Godigit General Insurance Pvt.Ltd
Process : Inbound Customer Care.
Exp : 3 to 5yrs
CTC : Between 3.5 to 4.9LPA with variable 15 % of annual CTC.
Working Hours : 9.5 hrs ( including 1 hr break )
Working Days : 6 days working with pure nightshifts & 1 rotational off
Office Location : Smart Works Business Center, Nyati Unitree, West Wing, !st Floor, Yerwada, Pune -- 411006
Contact Person email address: Im*********n@go****t.com
Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple. With that as the mission, we are reimagining products, and redesigning processes.
We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance. Major Investments in India are Bangalore International Airport, India Infoline, Sterling Resorts. You can visit our website by clicking here.
Below is the job description of the role
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Communication and being a focal point of dissemination of information from management to team and vis versa
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call Motivate team members
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Looking for candidates who have -
- Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)
- Preferable experience in Voice Process
- Willing to work in rotational shift & Work from office only.
Kindly note, it is 6 days working and NO cab facility.
Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Tech in Computers
Doctorate: Doctorate Not Required
Contact Details:
Company: Go Digit General Insurance LimitedAddress: PIONEER ATLANTIS 1ST TO 4TH FLR BBMP KHATA NO 95, PID NO 67-3-95 4TH B, CROSS ROAD KORAMANGALA, 5TH BLOCK OPPOSITE ATLANTI BANGALORE KARNATAKA - 560095, BANGALORE, Karnataka, India
Location(s): Pune
Keyskills: Communication Skills General Insurance Feedback Calling Customer Care Team Motivation Team Leading Voice Process Inbound Operations
Go Digit General
Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning pro...
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