Process Associate- Customer Service- Non Voice
- Genpact India
- 0 to 3 Yrs
- Hyderabad
- 5 years ago
- Email to a friend
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Job Description
Process Associate, Customer Service
Are you the one we are looking for
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and intensify product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase confirmed work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Minimum qualifications
- Graduate (Any Field)
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Process Associate- Customer Service- Non VoiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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