Principal Client Delivery Management (CDM)
- SAP India
- 10 to 16 Yrs
- Bengaluru
- 5 years ago
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Job Description
Requisition ID: 282340
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.
Job Title: Principal Client Delivery Management (CDM)
Summary
Enterprise Cloud Services (ECS) is a business unit focusing on delivery of managed cloud services (HEC and CAS).
The Role
The Client Delivery Manager Role oversees the customer relationship, and ensures the customer succeeds using SAP HANA Cloud products to drive business growth and innovation. The Client Delivery Manager (CDM) is the primary SAP ECS contact for the client and assumes end-2-end accountability of the engagement after contract signature and is responsible for the delivery and performance of the contracted ECS services. The CDM acts as a partly onsite trusted advisor who grows the business by driving the client s digital transformation and generating higher customer value:
- Owns, develops and supports growth of the client relationship for SAP ECS and acts as the voice of the client within SAP
- Escalation point for all issue with regards to ECS engagement
- Actively drives the Drives Digital Transformation Success agenda to ensure S4/HANA Adoption
- Coordinate services with HEC CoE, Service Delivery, Design & Architecture, Portfolio Team and external stakeholders and monitoring of delivery
- Conduct regular service review meetings with client, SLA Management and Reporting, Service Reviews (Operational, Financial)
- Change request management in the client lifecycle, Identify / manage roll-in request for new services
- Contract compliance and Risk management (project and business risks)
- Customer and internal escalation management
- Relationship management incl. customer communication (communication plan, support plan, onboarding activities)
Role Requirement:
- Engineering graduate with minimum 10+ years professional experience in customer facing role eg Consulting / Support
- Cloud architecture and IT technical infrastructure know-how
- IT Service Management, SAP Basis and SAP Application knowledge
- Cloud certifications (Azure - AWS - others) are a plus
- Strong understanding of escalation handling, de-escalation processes
- High competency in multi-tasking and ability to manage multiple engagements in parallel
- High proficiency in English. Additional languages are a plusWell-developed analytical and structuring skills
Travel Percentage : 30-50% expected travel
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Job Segment: Manager, Engineer, ERP, Consulting, Risk Management, Management, Engineering, Technology, Finance
Employement Category:
Employement Type: Full timeIndustry: Education / TrainingRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Principal Client Delivery Management (CDM)Contact Details:
Company: SAP IndiaLocation(s): Bengaluru
SAP India
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together m...
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