Management Trainee - BCP/Onsite
- Genpact India
- 0 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
*Management Trainee BCP / Onsite Support
Function: Operations
Hyderabad, India
With a start up spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Management Trainee BCP / Onsite Support
Responsibilities
- Extract the BCM calendar from BCP tools
- As per test schedule send a communication to the dependencies 2 days prior to test
- Follow up with BCM SPOC on booking of BCM mapped rooms and IT eSRs
- Audit the BCM systems in case of shared / training room systems and get the issues resolved
- Deploy the BCM systems in case of dedicated BCM systems
- Coordinate with Telecom & DCS for data port activation on BCM VLANs
- Check the BCM applications prior the test
- Coordinate with Voice Team for call routing
- Roll back the BCM IT setup after the test is over
- Send out a communication once the test is over
- Audit the ports before assigning for any BCM Account
- Send out a communication once the test is over
- Maintain the dedicated BCM Assets in dedicated BCM IT stores
- Capture the complete inventory details of assets in BCM IT Stores
- Validate the accounts and schedule them for monthly/Quarterly compliance activity
- Deploy the system on network and do update the AV and Patches
- Prepare weekly dashboard for Weekly Ops Call
- Keep a track of test observations till closure
- Assist in all BCM Ports migrations as per floor/buildings surrender
- Assist Business IT/ Transition IT in updating the IT Section of BCM Plan on Archer
- Guiding the new ETO/BCM Spocs on raising of BCM eSRs
- Review & update the BCM plan
- Review & update of IT section under BCM plan
- In scenario of BCP Invocation, support to be extended in line with BCP guidelines and policies.
- Own and manage service delivery at specific site.
- Monitor Queues in ticketing tool for timely addressal of open incidents and service requests.
- Work assignment to engineers based on criticality/escalations/requirements and skills.
- Handling technical escalations raised by L2 engineers.
- Attend to walking-in users and guide them accordingly.
- Attend Reviews and join calls for any site level issues or P1/P2/P3 tickets.
- Coordination with internal IT teams for end user issue closure.
- Facilitates Audits.
- Shift Rosters, Handovers, Shift adherence and leave management.
- Negative VOC tracking and closure to enhance customer experience.
- SLA Monitoring.
- Technical and Process Trainings to L2 engineers/New Hires.
- High Ageing Tickets and work orders report outs
- Vendor coordination.
- Project execution and monitoring.
- Conduct customer reviews for site level performance.
Minimum qualifications
- Graduate in any stream
- Familiar with ITIL and ITSM processes.
- Strong knowledge and hands-on experience in BCP/BCM
- Ability to multi-task, manage time and follow through with assignments
- Should be adherent to process defined workflows
- Good experience in knowledge management
Team Management
- Expected to manage a team size of 10-15 people.
- Keep tab on availability and quality of resources. Early Warning Signs, Attrition & timely Replacements.
- Regularly evaluate training needs and get them organized. Regular connects with team to keep them motivated.
- Team Productivity Report Outs.
- Team Huddles.
Preferred Skills:
- Good communication skills
- Should have understanding of below Technical Skills:
- Basic Networking
- Win NT/2000
- MS Office 2007, 2010
- IE6 & IE8
- OS - WinXP, Win7, Win 10
- Outlook 2007, 2010, 2016
- PC/Laptop/Handheld/Printers
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - Software
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Management Trainee - BCP/Onsite
Contact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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