Technical Associate - Voice
- Genpact India
- 1 to 3 Yrs
- Hyderabad
- 5 years ago
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Job Description
Inviting applications for the role of Voce, Operations
Responsibilities- The candidate should be hardcore 24X7 NOC experience
- Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call
- Monitoring of NMS alert/events and acting proactively to close this respective tickets
- Working on Remedy Tickets/Tasks based on business need
- Work with different Vendors and service Provider for faster and accurate resolution
- Identifying open risk in the production network and provide input for mitigation
- Detailing all Changes done in production environment through Change Management process
- Global customer interaction is one of the key expectation from candidate
- The candidate should have experience in corporate LAN & WAN infra
- Candidate should be very strong in written & verbal communication
- Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)
- Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.
- CCNA (Must)
- Having working experience in NOC
Preferred qualification
Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Care ExecutiveFunctional Area: Not ApplicableRole/Responsibilies: Technical Associate - VoiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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