Process Associate - Customer Service @ Genpact India

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Process Associate - Customer Service

Genpact India
3 to 5 Yrs
Noida, Gurugram
5 years ago
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Job Description

Process Associate, Collections

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement

Qualifications we seek in you

Minimum qualifications

Graduate (in any stream)
Excellent Communication Skills (verbal and written)

Preferred qualifications

Good customer handling skills
High Energy level
Good analytical skills

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Process Associate - Customer Service

Contact Details:

Company: Genpact India
Location(s): Noida, Gurugram

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...

Process Associate - Customer Service @ Genpact India

Home > Sales / BD