Manager - Claims
- Genpact India
- 1 to 3 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Manager - FNOL Claims
Responsibilities:
- Drive Continuous Improvement
- Develop a strategy for team to reach organization goal
- Communicate clear instructions to team members
- Monitor team members and able to provide mentorship whenever needed
- Manage the flow of day-to-day operations
- Create reports to update the company on the teams progress
- Rapport building with the internal & external stake holder
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
- Ensure that the highest possible levels of customer service are delivered at all times
- Assist the Manager as and when necessary to make the business run effectively and efficiently
- Ensure the team serves all products to company and brand specification
Qualifications:
Minimum Qualifications
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Proven experience in Insurance Operations and Claims backend operations for Life, Accident and Health, Disability Insurance
- Must have hands on experience in FNOL process
- Experience in Audits and Team Handling/ people facing role.
Preferred Qualifications
- Good analytical and problem-solving skills
- Proven track record to build effective working relationships with clients & internal partners
- Project Management and ability to run multiple priorities
- Positive demeanor with a focus on continuous process improvement and an open mind to change
- Highly motivated and committed
- Passion for working with people
- Attention to detail
- Insurance knowledge and ability to understand and interpret Insurance terminology
- Proficient with MS Excel, MS Word, MS PowerPoint, MS Access, Macros
- Ability to do root-cause analysis for process gaps highlighted
- Collaborative approach towards resolving the issues with partners & peers/sub-process areas
- Ability to crunch data, possesses data driven & fact-based approach
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Risk / UnderwritingFunctional Area: Not ApplicableRole/Responsibilies: Manager - ClaimsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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