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Looking For Application Support Manager-Noida @ Infogain

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 Looking For Application Support Manager-Noida

Job Description

Dear Candidate

We are having a vacancy for Application Support Manager, the job location will be Noida Only. Candidates who are ready to relocate to Noida, only apply and share your updated resume on an***********l@in*****n.com


Experience Required: 13-17 Years


Company Description

Infogain is a Silicon Valley headquartered company with expertise in software platform engineering and deep domain skills in travel, retail, insurance, automotive, and high technology. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, microservices, robotic process automation, and artificial intelligence for our clients.

Our unique engagement approach of Listen-Curate-Deliver helps to accelerate the innovation journey of 5 of the worlds largest 50 companies and 24 of the Fortune 500, with several relationships of over 10 years.

We deliver positive business outcomes using rapid prototyping and a solid foundation of DevOps-based software platform engineering that ensure high-quality and on-time delivery.


Roles and Responsibilities

Take ownership of customer issues reported and see problems through to resolution

  • Manage complete Support Project (L2/L3) using end to end ITIL processes
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Provide and document RCA
  • Provide corrective actions on repetitive issues for a permanent fix / Problem Management
  • Provide Guidance and Support to other IT Team Knowledge Management processes
  • Provide resolution notes for new issues or work-around
  • keep team members and team lead aware of changes.
  • Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions & changes about the application
  • Enable the users to handle activities on their own
  • Ensure to identify value creation opportunities, design / develop and get it implemented
  • Extensive experience in customer and vendor management
  • Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
  • Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
  • Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status
  • Ability to drive compliance & process adherence
  • Excellent written and verbal communication

Desired Candidate Profile


Perks and Benefits


Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Infogain India
Address: A-16 and A-21,,,SECTOR 60,NOIDA, , , NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

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Keyskills:   L2 Application Support Problem Management

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Infogain

A Silicon-Valley headquartered company, Infogain is a global business oriented IT consulting provider of front-end, customer-facing technologies, processes and applications, leading to a more efficient and streamlined customer experience. We want our clients€™ interactions with their cus...

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