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Fraud & Claims Ops Spec - Chennai - Wells @ Wells Fargo

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 Fraud & Claims Ops Spec - Chennai - Wells

Job Description

About the Role
  • We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience.
  • Successful candidates will work in a fast paced, quality oriented work environment.
  • This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes
  • Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency.
  • Excellent decisionmaking skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.
Responsibilities
The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical


Essential Qualification & Skills

  • Excellent research, analytical and problem solving skills with strong attention to detail
  • Strong verbal & written communication, interpersonal, and collaboration skills
  • Proven ability to learn and apply new information
  • Able to multitask to accomplish tasks effectively.
  • Able to interpret the documents or the requests received.
  • Excellent data entry skills
  • Strong verbal & written communication skills
    Analytic skill
  • Good Math and accounts skills
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Quick learner with the ability to retain high volume of information
  • Ability to recognize and escalate any discrepancies identified or noticed while processing.
  • Strong Ability to apply regulatory and VISA rules to the claim decision

Desired Skills

  • Highly motivated with strong organizational and analytical skills and attention to detail.
  • Flexibility to work different shifts and to work overtime
  • Ability to succeed in a team environment.
  • Ability to learn quickly and transfer knowledge.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Wells Fargo
Location(s): Chennai

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Keyskills:   Analytical skills Automation Client billing Claims Research Customer experience Operations Analytics Technology operations Data entry

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Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...

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