Team Leader Hiring- Bangalore
- Conneqt
- 2 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
JOB RESPONSIBILITIES:
Analyze various reports to enhance productivity and conversions
Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
Achieve KPI and productivity targets of Self & Team.
Monitor and maintain quality of interaction with customers.
Prepare and submit periodic Team performance reports.
Call handling to develop first hand sensing of customer pulse and manage irate customers.
Audit Calls and identify the training requirements of each Team Member.
Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
Teams individual target/Unit qualitative and quantitative targets are met.
To ensure that at no point in time the team lacks supervision.
Team Leads are responsible for staff retention
Handling team & shop floor escalations calls and providing end to end resolutions.
Attending call calibrations with quality and training team.
Preparing monthly TL review to gauge individual and teams performance.
Client interaction as and when required; incorporate feedback into the system.
Give timely & real time feedback with a view towards improving Operational and individual efficiency.
Administratively manage a team of Customer Service Executives along with their performance.
Hiring SPECIFICATION:
Education: Graduation Mandatory.
Languages: Excellent Hindi & English
Experience:
Minimum 2 years of experience as Team Leader in BPO (Voice process).
Inbound Experience required - 2
Salary: 3.6 LPA / Annum
6 days working
Walkin Interviews:
Conneqt Business Solutions Limited
Address # 2nd Floor | Krimson Square |31/9 Roopena Agrahara Near Silk Board Flyover Bengaluru 560068
Meet HR - Jojomon
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Team Leader Hiring- BangaloreContact Details:
Company: Conneqt BusinessLocation(s): Bengaluru
Conneqt
CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...
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