International non voice
- Raising Global
- 1 to 5 Yrs
- Hyderabad
- 5 years ago
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Job Description
Job Role:
Provide customer service for Consumer goods, Smart phones, Tablets & Home Automation Devices via we-chat and email-based communication tools.
Job Responsibilities:
- Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tablets through web-chat and email based communication tools.
- Offer Products as an upgrade in service and/or offer new products.
- Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
- Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
- Responsible to save customers from disconnecting services, repair, and respond to other types of inquires.
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
- Responsible to document customer transactions accurately in the appropriate systems.
- Coordinate with the co-workers, lead persons and other departments as appropriate.
Key Skills:
- 1 year Customer Service Experience in Chat (preferably in a contact center)
- Passion for helping others
- Engaging and Upbeat Verbal and Written Communication Skills
- Friendly and Caring Personality Traits
- Exhibits Empathy and De-escalation skills
- Strong Problem Solving Skills
- Exceptional Listening Skills
- Exhibits Critical Reasoning and Sound Judgment
- Ability to navigate the internet effectively
- Ability to balance multitasking efficiently while focused on quality
- Ability to document while conversing with customers
- Schedule Flexibility (Able to work over the weekends with a shift schedule within 6 AM to 12 AM CST)
- Type Minimum 30 WPM
Desired Candidate Profile:
Undergraduate & above (No backlogs & Not pursuing any regular studies).
Candidates with Max 3 years experience in BPO Industry
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Teacher / TutorFunctional Area: Not ApplicableRole/Responsibilies: International non voiceContact Details:
Company: Rgs- Raising GlobalLocation(s): Hyderabad+ View Contact
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₹ 2.5 - 3.5 Lakh/Yr
Raising Global
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