Senior Associate - Network
- Genpact India
- 4 to 7 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of NMG Team (Run & Build)
Responsibilities- Responsible for the technology solutions and IT infrastructure delivery for the assigned Projects / assignment
- Make sure that the tickets raised per shift are closed in the required time limits and if not called out as per the escalation matrix defined
- Raise and update the tickets in Tool for all the issues handled / worked upon
- Report the daily issues handled / raised in the form of daily shift reports
- Need to be sure that issues are handled in right time frames as per the SLA commitments
- Interaction with Service Providers, raising tickets and timely follow up
- Front-end face for Genpact Network Team while participating in Incident resolution bridge call
- Follow an accurate escalation chart and matrix given
- Timely update/Quality update of tickets in the ticketing tool.
- Help project team in commissioning of new customer and change request
- Understanding of Network protocols LAN, WAN, Routing, Switching, Firewall devices
- Exposure to trouble ticketing processes and handover processes
- Adhere to shift timings and shift handover process
- Should be good at detailing the nature of the problem
- Participate in Bridge calls with clients for joint troubleshooting of network issues
- Work with different Vendors and service Provider for faster and accurate resolution
- Graduate in engineering/IT
- Candidate should be proficient in oral and written English
- Positive demeanor toward learning and accepting new challenges
- The candidate should have theoretical understating of DevOps environment and should hold good understanding of Python, Ansible
- Positive demeanor and open to work on multi-platform
Qualifications we seek in you
Minimum qualifications:- Bachelors Degree required. Preferably in Computer Science, Information Systems, or related field
- Very good written and presentation / verbal communication skills with experience of customer interfacing role.
- In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Senior Associate - NetworkContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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