Lead Consultant Proxy Admin
- Genpact India
- 2 to 3 Yrs
- Mumbai
- 5 years ago
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Job Description
Lead Consultant Proxy Admin
Enterprise Wide Internet services running on proxy solutions mainly Zscaler and McAfee
To handle Incident Management, Change Management following the ITIL Standards.
The requisite is to have deep expertise on leading proxy solutions like Zscaler, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and URL policy management. Working/conceptual knowledge on other coordinated technologies like OKTA/Active directory, O365 services would be an additional advantage
Responsibilities- Prime area of focus will be to handle Incident Management, Change Management following the ITIL Standards.
- Provide 2nd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/advising other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
- Handle standard change request, according to our change control and risk review process
- Manage weekly reviews with SME for sophisticated IT implementations across towers including applications, products etc.
- Ability to provide Tier 2 support and manage and escalated tickets in production environment
- Needs to manage relationship and resolve dispute if any between and partner stakeholders
- Designing, implementing and maintaining the enterprise architecture for their assigned security domain(s).
- Ensure quality work - review and validate the technical configuration changes and provide consultative ideas
- Drive Service improvement projects across in partnership with internal and partner teams
- Explore opportunities to optimize and ensure we are in line with customer requirements
- To maintain a lab environment for training, testing of services and support of customers
Should have experience in Azure Administration,Microsoft Active Directory
Demonstrated success diagnosing technical issues Qualifications we seek Minimum qualifications- Bachelors degree in Computer Science or equivalent subject
- Basic knowledge of creating managing Pac files
- Candidate with rich experience in Installation, configuration
- Knowledge on Proxies in Corporate Environment
- Should have good understanding and hands on various Proxy Layer7 technologies for e.g. Zscaler, Bluecoat, McAfee Web Gateway
- Experience in handling/updating Helpdesk Management tools like BMC/Service now etc.
- Handling/Preparing Excel based reports
- Certification/Conceptual knowledge in firewall/Proxy/Networking/VPN
- Review and validate procedural documents to add value to the BAU.
- Excellent architectural, conceptual, functional and technical skills
- Very good written and presentation / verbal communication skills with experience of customer interfacing role .In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Lead Consultant Proxy Admin
Function : Operations Hyderabad , IndiaWith a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Lead Consultant Proxy AdminIn this role the candidate will be responsible for Managing Enterprise Wide Internet services running on proxy solutions mainly Zscaler and McAfee
The prime area of focus will be to handle Incident Management, Change Management following the ITIL Standards.
The requisite is to have deep expertise on leading proxy solutions like Zscaler, McAfee and other related NW services like Firewalls, Routers, packet captures, GRE tunnels, VPN, DNS services, web filtering and URL policy management. Working/conceptual knowledge on other integrated technologies like OKTA/Active directory, O365 services would be an additional advantage
Responsibilities- Prime area of focus will be to handle Incident Management, Change Management following the ITIL Standards.
- Provide 2nd line support on all, including complex Proxy issues - liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing products that come under the responsibility of the team
- Handle standard change request, according to our change control and risk review process
- Manage weekly reviews with SME for complex IT implementations across multiple towers including applications, products etc.
- Ability to provide Tier 2 support and manage complex and escalated tickets in production environment
- Needs to manage relationship and resolve dispute if any between internal and partner stakeholders
- Designing, implementing and maintaining the enterprise architecture for their assigned security domain(s).
- Ensure quality work - review and validate the technical configuration changes and provide consultative ideas
- Drive Service improvement projects across in partnership with internal and partner teams
- Good presentation skills to communicate status and recommendations in clear, concise language for technical and non-technical audiences.
- Explore opportunities to optimize and ensure we are in line with customer requirements
- To maintain a lab environment for training, testing of new services and support of customers
Key Technical Skills
Should have experience in Azure Administration
Three to five years relevant professional experience
Three years Microsoft Active Directory experience
Excellent interpersonal skills
Demonstrated success diagnosing technical issues
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in a fast-paced environment
Experience managing external vendors and internal stakeholders
Qualifications
Minimum qualifications
- Bachelors degree in Computer Science or equivalent subject
- Basic knowledge of creating managing Pac files
- Candidate with rich experience in Experience in Installation, configuration and troubleshooting knowledge on Proxies in Corporate Environment
- Should have good understanding with minimum 2-3 years of experience and hands on various Proxy Layer7 technologies for e.g. Zscaler, Bluecoat, McAfee Web Gateway
- Experience in handling/updating Helpdesk Management tools like BMC/Service now etc.
- Handling/Preparing Excel based reports
- Preferred:
- Certification/Conceptual knowledge in firewall/Proxy/Networking/VPN
- Review and validate procedural documents to add value to the BAU.
- Excellent architectural, conceptual, functional and technical skills
- 3 to 5 years IT experience
Preferred qualifications
Strong technical expertise with a desire to learn & develop good learning curve.
Solid process skills with an understanding of change control processes and managing critical production environments
Strong inter-personal, analytical thinking, presentation and communication skills essential
Ability to work in a global team environment ,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Lead Consultant Proxy AdminContact Details:
Company: Genpact IndiaLocation(s): Mumbai
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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