Transitions Manager - Pune,Bengaluru/Bangalore
- Kelly Outsourcing
- 9 - 14 years
- Pune
- 3 years ago
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Job Description
Roles and Responsibilities
We have an Opportunity in Pune/Bangalore- Transitions Manager role-Reputed service based MNC.
Interested candidates to share me their cvs to sh************d@ke*****g.com and to contact me on 7022850*** at morning 10.a.m.
A. Pre-requisite for the role
Essential Qualification and Work Experience:
Graduate/Post Graduate any stream
Overall 9yrs+ and minimum 4yrs for Manager (Core International BPO Transitions role as a formal position)
Rotational Night Shifts
No international Travel
Essential Skills :
Excellent Written & Verbal communication skills
Excellent Presentation skills
Stakeholder management skills
Multitasking ability
Research & Documentation skills
Bid management skills
Technical Skills:
1. Hands-on experience in MS Excel( Advanced), Word- Business requirements, reporting, PowerPoint, Visio, Project Management, SharePoint, Forms etc. Preferred Qualification:
I. PMP certified
II. Prince2 certified
III. Six Sigma Green Belt
Preferred Soft Skills:
1. RFI/RFP management training & certification
Preferred Technical Skills:
1. MS Project
2. Macros
3. Solution creation skills
B. Position Summary:
a. Ability to support RFI/RFP management, Solutions design & Transition execution
b. Solution Identification & Solution designExisting processes & Non-Existing processes
c. Build pricing models with presumptive scenarios
d. Understand Transformation requirements and incorporate in Solution design
e. Define & Design change management governance models
f. Efficient in project management process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan
g. Ability to foresee critical risks at Solution & Transition stage
h. Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams
i. Effective Stake holder management both internal and at client side
j. Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops
k. Work with training team for KT plan preparation, implementation, certification
l. Work with Quality team for QA QC plan, implementation of QC during transition stage, to perform error analysis and publish RCA and action plan
m. Works to tight timelines, competing priorities and rapidly changing requirements
n. Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
o. Support development of change management plans and efforts for countries from where work is being transitioned
p. Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
q. Effectively support the SLK Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders
r. As needed, work closely with Global and SLK resources, as well as SLK Services more generally, to meet global objectives and policies
s. Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition
t. He/she should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed
u. Ability to handle multiple deliverables with quality and timelines
v. Work in US shift timings
w. Ability to multi-task and handle pressure intensive deliverables
Essential duties and responsibilities include the following (other duties may be assigned)
- Core Solutions / Transitions experience of at least 5 years between 3rd party and captive International BPOs
- Ability to lead Solution projects from Month 1 of joining
- Knowledge of BFSI domain is a must Sound knowledge of lifecycle, processes etc
- Create PowerPoint solution decks and Word RFI/RFP responses from Month 1
- Create Bid management tracker
- Managed at least 3-4 multi-tower projects in either of BFSI / Mortgage/ F&A domain within last 2-4 roles (formally as Solutions Project Manager)
- Should have multitasking ability to manage sub-process requirements.
- Strong analytical skills, Quick Learner and problem solving skills
- Individual contributor role to own and deliver multiple projects
- Lead, coordinate and support Bid management working sessions
- Own Solutions projects from ideas to implementation
A. Pre-requisite for the role
Essential Qualification and Work Experience:
Graduate/Post Graduate any stream
Overall 9yrs+ and minimum 4yrs for Manager (Core International BPO Transitions role as a formal position)
Rotational Night Shifts
No international Travel
Essential Skills :
Excellent Written & Verbal communication skills
Excellent Presentation skills
Stakeholder management skills
Multitasking ability
Research & Documentation skills
Bid management skills
Technical Skills:
1. Hands-on experience in MS Excel( Advanced), Word- Business requirements, reporting, PowerPoint, Visio, Project Management, SharePoint, Forms etc. Preferred Qualification:
I. PMP certified
II. Prince2 certified
III. Six Sigma Green Belt
Preferred Soft Skills:
1. RFI/RFP management training & certification
Preferred Technical Skills:
1. MS Project
2. Macros
3. Solution creation skills
B. Position Summary:
a. Ability to support RFI/RFP management, Solutions design & Transition execution
b. Solution Identification & Solution designExisting processes & Non-Existing processes
c. Build pricing models with presumptive scenarios
d. Understand Transformation requirements and incorporate in Solution design
e. Define & Design change management governance models
f. Efficient in project management process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan
g. Ability to foresee critical risks at Solution & Transition stage
h. Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams
i. Effective Stake holder management both internal and at client side
j. Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops
k. Work with training team for KT plan preparation, implementation, certification
l. Work with Quality team for QA QC plan, implementation of QC during transition stage, to perform error analysis and publish RCA and action plan
m. Works to tight timelines, competing priorities and rapidly changing requirements
n. Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
o. Support development of change management plans and efforts for countries from where work is being transitioned
p. Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
q. Effectively support the SLK Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders
r. As needed, work closely with Global and SLK resources, as well as SLK Services more generally, to meet global objectives and policies
s. Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition
t. He/she should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed
u. Ability to handle multiple deliverables with quality and timelines
v. Work in US shift timings
w. Ability to multi-task and handle pressure intensive deliverables
Essential duties and responsibilities include the following (other duties may be assigned)
- Core Solutions / Transitions experience of at least 5 years between 3rd party and captive International BPOs
- Ability to lead Solution projects from Month 1 of joining
- Knowledge of BFSI domain is a must Sound knowledge of lifecycle, processes etc
- Create PowerPoint solution decks and Word RFI/RFP responses from Month 1
- Create Bid management tracker
- Managed at least 3-4 multi-tower projects in either of BFSI / Mortgage/ F&A domain within last 2-4 roles (formally as Solutions Project Manager)
- Should have multitasking ability to manage sub-process requirements.
- Strong analytical skills, Quick Learner and problem solving skills
- Individual contributor role to own and deliver multiple projects
- Lead, coordinate and support Bid management working sessions
- Own Solutions projects from ideas to implementation
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: InsuranceFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Kelly Outsourcing and Consulting Group IndiaAddress: Reputed service based MNC
Location(s): Pune
Keyskills: Transformation Six Sigma Transition
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