IT Support Specialist Tier 2 - Hyderabad @ Applied Micro Circuits

Job description

Job Purpose

• IT Support Specialist Tier 2 to deliver a broad range of IT services across International.
• As part of a small and dynamic Global IT team, the successful candidate will demonstrate an ability to work independently with their customers in delivering a variety of IT services to US and International offices.
• The position reports to the IT Vendor Relations Specialist.

Position Description

• The IT Support Specialist Tier 2 will provide operational IT support for International Leaders and their teams.
• The successful candidate will apply practical and pragmatic IT practices and solutions across a range of IT functions.
• The position requires a selfmotivated, handson, customer-service orientated individual

Day-to-Day Responsibilities include

• Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Escalate issues to Tier 3 as needed
• Provide remote support for US International offices
• Perform all work according to defined process while keeping pace with fast business growth
• Assist in developing and documenting improvements to current processes
• Handle all requests in a quick and timely manner
• Taking Ownership Teamwork skills

Key Competencies Required

• Excellent interpersonal skills and a good team player
• Strong English verbal and written communication skills
• 3 years related IT Support experience
• Experience working from a help desk management system
• Flexibility to work in different shifts
• Experience in Email systems (O365 Active Directory)
• Experience in MS office suite, IE, and windows 10
• Understanding of mobile device management.
• Good troubleshooting skills on Laptop hardware s.
• A passion for solving problems
• Ability to work independently and in teams reaching high levels of productivity
• Can see tasks through to 100% completion
• Demonstrates strong work ethic

Qualifications and Requirements

• BSc/BA/Diploma in IT, Computer Science, or equivalent field.
• Technical understanding (technical knowledge across a broad range of technologies and IT systems)
• Printer management (Local/Shared)
• iPhone Android OS config troubleshooting.
• Macintosh support
• Linux support
• Microsoft Intune windows security updates patching.
• Understanding of engineering applications (Solid works, Silvaco, Altium etc)